Refund & Cancellation Policy

1. Nature of Services

Yogendra Singh (GSTIN: 27FZEPS6412Q1ZK) provides technology services including full-stack development, AI/computer vision integration, quality assurance, and consulting. These are professional services - no physical goods are sold or shipped.

All service engagements are governed by individual contracts or statements of work (SOW) agreed upon between the client and Yogendra Singh. The terms in this policy apply as general guidelines; specific project agreements may supersede these terms.

2. Project Cancellation

• Before work commences: Either party may cancel the engagement with written notice. Any advance payment will be refunded in full within 15 business days.
• After work has commenced: The client may cancel with 7 days' written notice. Payment for work completed up to the cancellation date, including any milestone(s) already delivered, will be due in full.
• Mutual termination: Both parties may agree to terminate a project at any time. Settlement terms will be determined based on work completed and deliverables provided.

3. Refund Eligibility

Refunds may be applicable in the following scenarios:

• Service not started: Full refund of any advance payment if work has not yet commenced.
• Partial delivery: Pro-rata refund for undelivered portions, based on milestones defined in the SOW.
• Non-delivery: Full refund if we fail to deliver the agreed services within the contracted timeline (excluding delays caused by the client).
• Quality issues: If delivered work does not meet the specifications agreed in the SOW and cannot be rectified within a reasonable revision period (typically 14 days), a partial or full refund may be considered.

4. Non-Refundable Scenarios

Refunds will not be provided for:

• Completed milestones or deliverables that have been accepted by the client (explicitly or by non-objection within 7 days of delivery).
• Custom work delivered as per the agreed specifications, including source code, designs, and documentation.
• Third-party costs incurred on behalf of the client (domain registration, hosting, API subscriptions, licenses, etc.).
• Change of mind after acceptance of a deliverable.
• Delays or project failures caused by the client's non-cooperation, delayed feedback, or failure to provide necessary resources.

5. Refund Process

1. Submit a refund request via email to contact@yogendrasingh.in with the subject line “Refund Request - [Project Name]”.
2. Include details: project name, invoice number (if applicable), reason for refund, and any supporting documentation.
3. We will acknowledge your request within 3 business days and provide a resolution within 15 business days.
4. Approved refunds will be processed via the original payment method (bank transfer, UPI, or international wire) within 7–10 business days of approval.

6. GST on Refunds

If a refund is issued for a service on which GST was charged, the GST component will also be refunded. A credit note will be issued as per GST regulations. The refund amount will be adjusted for any applicable TDS (Tax Deducted at Source) already remitted.

7. Dispute Resolution

If you are dissatisfied with the refund decision, you may escalate the matter by writing to contact@yogendrasingh.in. We will attempt to resolve disputes amicably within 30 days. If unresolved, the dispute shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

8. Business Details

9. Contact

For refund-related queries, please email contact@yogendrasingh.in or use the Contact section on our website.